K-12 technology support requires more than a help desk. Incident IQ was built to meet the IT management needs of today’s school districts. Ticketing, Rules Engine, and Knowledge Base help teachers get their issues resolved quickly. Asset Management, Analytics, and Apps & Integrations provide K-12 support teams with the data and workflows essential to managing the hardware, software, and systems that schools depend on for effective teaching and learning.

Asset Management Pro is a suite of features designed to help districts go even further with managing large deployments of student devices and classroom technology. Asset Management Pro includes advanced device auditing tools, asset linking, Rapid Scan device lookup, custom model capabilities, and so much more.

Features include:

Intuitive Ticketing
It’s easy and quick for teachers (or students) to submit a help ticket, and support teams receive data-rich tickets that lead to fast issue resolution.

Integrated Asset Management
A best-in-class technology asset management system helps IT teams support and manage thousands of classroom devices.

Powerful Analytics
Technology leaders gain insights from at-a-glance overviews, or can drill down into specific data-sets using hundreds of different selection criteria.

Built to Fit District Needs
Apps Architecture powers the ever-expanding library of Incident IQ Support Apps for popular K-12 SIS, LMS, and learning applications. Custom workflows, API integrations, and pre-populated Knowledge Base libraries work together to speed the resolution of frequently-encountered incidents.

Asset Management Enhancements
Asset Management has been updated to include a number of frequently-requested features, like improved device storage tracking, enhanced custom fields for tailored asset information, and batch actions, which allow users to quickly modify groups of assets at once. IncidentIQ also released the all-new Assets Explorer, which displays asset types, categories, locations, and asset search, all from a single screen.